Privacy Policy

Here's where your information actually goes:

• Processing reservations: Can't book you a room without your details, right? This includes sending confirmation emails and managing your check-in/check-out.
• Enhancing your stay: Remembering that you prefer a king bed with mountain views, or that you're gluten-free for breakfast service.
• Customer support: When you reach out with questions or issues, we pull up your info to help you faster.
• Marketing communications: If you've opted in, we'll send occasional updates about special offers, seasonal packages, or new spa treatments. You can opt out anytime - no hard feelings.
• Legal compliance: Sometimes Canadian laws require us to keep certain records for tax purposes or other regulatory stuff.
• Improving our services: Analyzing trends and feedback to make the resort better - like figuring out which amenities guests love most.
• Security purposes: Protecting against fraud and keeping our property and guests safe.

Everything we do with your data is about making your experience smoother and keeping things running properly.

We're pretty protective of your info, but sometimes we need to share it with trusted partners:

• Payment processors: Secure third-party services that handle credit card transactions - they're PCI compliant and take security seriously.
• Service providers: Companies that help us operate - like our booking system provider, email service, or the folks who maintain our website.
• Business partners: If you book a guided excursion through us, we'll share relevant details with the tour operator. Same goes for any third-party activities or services.
• Legal obligations: If the law requires it - like a court order or government request - we'll provide what's necessary.
• Business transfers: In the unlikely event we sell or merge the resort, your information would transfer to the new owners (but they'd still have to follow this policy).

We don't sell your personal information to marketers or data brokers. That's just not how we roll here at Valoryn Threalm.

Security isn't just a checkbox for us - it's something we take seriously every single day:

• Encryption: Your data gets encrypted both when it's traveling to us and when it's sitting in our systems. We use industry-standard SSL/TLS protocols.
• Access controls: Only staff members who actually need your information to do their jobs can access it. Everyone's trained on privacy best practices.
• Secure servers: Our data lives on protected servers with firewalls, regular security updates, and monitoring for any suspicious activity.
• Regular audits: We review our security measures periodically and update them as technology evolves.
• Physical security: Our on-site systems are in locked areas with restricted access.

That said, nothing's 100% foolproof in the digital world. We do everything we can to protect your data, but you should also keep your own account credentials secure and let us know immediately if something seems off.

Our website uses cookies - those little data files that help websites remember you. Here's what's happening:

• Essential cookies: These keep the site functioning properly - like remembering what's in your booking cart.
• Analytics cookies: Help us understand how people use our site so we can make it better. We use tools like Google Analytics for this.
• Preference cookies: Remember your settings and choices so you don't have to re-enter them every visit.
• Marketing cookies: If you've agreed to them, these help us show you relevant ads about Valoryn Threalm when you're browsing other sites.

You can adjust your browser settings to block cookies if you want, though some features of our site might not work as smoothly. Most browsers let you control cookies pretty easily through their settings menu.

We're also using standard web beacons and similar tracking tech to understand email open rates and click-throughs on our marketing messages.

Under Canadian privacy laws (specifically PIPEDA), you've got some important rights:

• Access your data: You can ask us what personal information we're holding about you. We'll provide it within 30 days.
• Correct inaccuracies: If something's wrong in your profile or records, let us know and we'll fix it.
• Delete your information: You can request deletion of your data, though we might need to keep some records for legal or accounting purposes.
• Opt out of marketing: Don't wanna hear from us anymore? Just click "unsubscribe" in any email or contact us directly. You'll still get essential communications about existing bookings though.
• Withdraw consent: If you've agreed to something specific, you can change your mind later.
• File a complaint: If you think we've mishandled your data, you can reach out to us first, or contact the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just email us at reservations@valorynthrealm.info or call (604) 555-0847. We'll verify your identity and get things sorted out.

We don't hang onto your information forever - that'd be weird and unnecessary. Here's our general approach:

• Active bookings: We keep your data while your reservation's active and for a reasonable period afterward to handle any follow-up needs.
• Past stays: Guest records are typically retained for 7 years to comply with accounting and tax regulations in Canada.
• Marketing lists: If you're subscribed to our updates, we'll keep your contact info until you unsubscribe or the email becomes inactive for an extended period.
• Analytics data: Website usage data is usually anonymized after a set period and kept in aggregate form for trend analysis.

Once the retention period's up, we securely delete or anonymize your information so it can't be traced back to you personally.

Our website and booking services are designed for adults. We don't knowingly collect personal information from anyone under 18 without parental consent. If you're booking for your family, you're responsible for providing their information as their guardian.

If we discover we've accidentally collected data from a minor without proper consent, we'll delete it as quickly as possible. Parents or guardians who believe we might have such information should contact us right away.

Technology changes, laws evolve, and our business grows - so this privacy policy might need updates from time to time. When we make significant changes, we'll let you know by posting a notice on our website or sending you an email if it's something really important.

The "Last Updated" date at the top of this page will always reflect when we made the most recent changes. We'd recommend checking back occasionally if you're curious about any updates.

If anything in this privacy policy isn't clear, or if you've got concerns about how we're handling your personal information, don't hesitate to reach out. We're here to help and we take these questions seriously.

We'll do our best to respond within 48 hours during business days. Thanks for taking the time to understand how we protect your privacy here at Valoryn Threalm.